ROUTES REGISTRATION

How do I register?

Simply click the register button on the portal home page. It is located in the top right corner of the page. The portal will ask for your email address. This must match the email address (for security reasons) that you have registered with the school. The system will then text you a One Time Passcode to your registered mobile number. Once entered you will be able to set up your password. 

My email will not work when registering? 

Your email address does not match the email registered with the school. Please contact the school on office@stmichaels.kent.sch.uk to update your details. 

When registering my email, I didn’t receive a 6 digit code? 

If you do not receive a code then your mobile telephone number does not match the records held by the School. Please contact the School on office@stmichaels.kent.sch.uk to update your details. 

ROUTES

Where can I find the bus routes and timetables? 

Bus routes and timetables can be found on this website. Here you can view each of the routes in detail with bus stops and departure/arrival times.

What if I would like an additional stop? 

Our service can be flexible, and we are able to add additional stops if there is sufficient demand and any proposed additional stops fit within the current routes. It is always worth asking! Please contact us at stmichaelsprep@studentsafe.com for assistance. 

What if I need different stops/routes during the week to accommodate my child’s regular travel? 

Split bookings will not be available on the St Michael's home to school bus service. However, the School will review exceptional circumstances. Please email stmichaelsprep@studentsafe.com for assistance. 

PAYMENTS

How will billing work?

• Payment will be handled by StudentSafe and will be taken at the time of booking to confirm your child's seat for the whole term.
• Payment must be made via debit/credit card on the booking portal for the upcoming Term.
• The cost for a full term will be £930 per pupil.

If I book my child on the bus but they do not travel, will I still be charged?

Yes. As you have booked a place on this bus, no other student can take that seat.

 If I cancel my booking after half a term, will I get a refund?

No. The billing is for the whole term. This allows us to plan the routes, stops and predict capacity in advance.

If I start my booking after half a term, will I be charged less?

No. The billing is for the whole term. This allows us to plan the routes, stops and predict capacity in advance.

How do I cancel / give notice for the bus service?

All bookings are termly and will be required to be booked in advance of each term. If you wish to cancel your child’s bus provision part way through the term, you will still be charged the full amount for the remainder of that term.

AMENDMENTS

What if I need to amend my travel arrangements before the start of term?  

Please email stmichaelsprep@studentsafe.com and we will assist. 

BOARDING THE BUS

What to do if the school bus is running late?

Our coach companies make every effort to minimise delays, but sometimes these can be out of their control (roadworks). Please wait at your stop for 10 minutes after your scheduled pick-up time. If the school bus has still not arrived, please contact the StudentSafe control centre. You will be provided with this number ahead of September’s launch of the service.  

What if my child misses the bus? 

We recommend pupils are always at the bus stop at least 5 minutes before departure. Vehicles should not depart before their allocated time. If your child does miss the vehicle, however, you will need to organise their journey to school yourself. Please notify the team at stmichaelsprep@studentsafe.com if this is the case.